FREQUENTLY ASKED QUESTIONS
Access to Ostria Resort & Spa
1. How do I get to Ostria? We offer several convenient ways to reach the resort:
- Private Transfer: Can be arranged directly through our concierge.
- Rent a Car: Available for those who wish to explore Crete at their own pace.
2. Which airport is closest to the resort? Heraklion International Airport (HER) is the primary gateway to our resort.
3. Does Ostria provide secure car parking facilities? Yes, we offer secure on-site parking for all our guests.
4. Do you provide accessibility for people with reduced mobility? Yes, the resort is designed to be accessible and welcoming to all guests.
5. Where can I find Ostria on social networks? Follow our journey and share your moments with us on Facebook, Instagram, TikTok, and YouTube.
Accommodation
6. Do you have rooms for people with reduced mobility? Yes, we offer rooms on the ground floor with walk in shower to ensure comfort and ease of access.
7. What types of views does the hotel offer? Guests can choose from three beautiful perspectives:
- Garden View
- Sea View
- Pool View
8. Do the bathrooms all have showers? All bathrooms are equipped with showers, and selected room categories also feature bathtubs.
9. Do you have rooms for smokers? No, all of our guest rooms are strictly non-smoking to ensure a fresh environment for everyone.
10. 10. Do you provide baby amenities and facilities? We strive to make traveling with infants as stress-free as possible. Our "Baby-Friendly" services include:
· In-Room: Strollers, baby cots/cribs, bathtubs, pots and bottle warmers (available upon request).
· Dining: Highchairs in all restaurants and freshly prepared vegetable purees upon request.
· Essentials: A selection of baby care products is available at our on-site mini market.
· Convenience: Baby changing stations in public areas and stroller-friendly pathways throughout the resort.
11. What size are the beds? Our rooms feature Double King Size beds or Twin beds (measuring 100x200cm).
Facilities & Services
12. Is the swimming pool at Ostria heated? Yes, we have two heated pools (1 adults only) available for our guests' comfort.
13. Does Ostria have a souvenir shop? Yes, our on-site shop offers a variety of local products and souvenirs.
14. Do you have a Kids Club? The Kids Club is operated exclusively by our French partner, Club Jet Tours, for their clients.
15. Does Ostria have fitness facilities on-site? Yes, we offer both indoor and outdoor fitness centers equipped for all types of workouts.
16. What activities does Ostria offer? At Ostria, we provide a diverse range of entertainment for all ages:
· Sports: Tennis courts, beach volleyball, archery, and water sports.
· Entertainment: Nightly live music, professional dance shows, and traditional Cretan themed nights.
· Leisure: Multiple swimming pools, a private beach area, and our world-class Kallisti Spa.
General Information
17. Do you have a doctor or an infirmary on-site? Yes, we have medical facilities and a doctor available on-site for our guests.
18. What are the Check-in and Check-out times?
- Check-in: 15:00
- Check-out: 11:00
19. Can I arrive before the official Check-in time? Yes. You may access your room as soon as it is ready (at the latest by 15:00). Your All-Inclusive benefits start the moment you arrive.
20. Is it possible to arrange a late departure? Yes, we offer "day-use" options and a courtesy room. Your All-Inclusive status remains active until your actual departure.
21. Is it possible to arrange an early departure? Yes. We can provide an early breakfast upon request for guests departing before standard hours.
22. Can I invite an outside guest to my room or the pool? To ensure the privacy and security of our residents, outside guests are not permitted in guest rooms or pool areas.
23. Can I bring outside alcohol and food into my room? As Ostria is an All-Inclusive resort, you will find a wide variety of high-quality food and beverages available throughout the hotel.
24. Is there a dress code at the resort? Yes. A dress code applies for dinner at our restaurants and during themed evenings (Standard Attire/Smart Casual).
25. Are pets allowed in the hotel? No, pets are not allowed at the resort.
26. Can I visit the resort or restaurants without being a hotel guest? Non-residents are welcome at our Thalassa Restaurant. We highly recommend booking a table in advance.
27. Is the Spa accessible to non-resident guests? Yes, the Spa is open to the public (reservation is required). You can view our full treatment menu and price list on our mobile app.
28. What places of interest are nearby? Located near the southernmost town of Europe, Ierapetra, our guests have easy access to:
· Chrissi Island: A short boat trip to exotic turquoise waters and white sandy beaches.
· Ierapetra Town: Explore the Venetian Fortress (Kales), the archaeological museum, and the vibrant harbor-side promenade.
· Sarakinas Gorge: A stunning natural wonder perfect for hiking enthusiasts.
· Traditional Villages: Visit nearby Myrtos or Kalamafka for an authentic taste of Cretan life and mountain views.
Events & Special Occasions
29. Can I organize a wedding, birthday, or conference at Ostria? Absolutely. We specialize in hosting bespoke events and celebrations.
30. What is the capacity of the Wedding Venue? Our venue can accommodate up to 1,500 guests.
31. What meeting rooms are available? We offer a variety of spaces including a Conference Room, Meeting Rooms, and a dedicated Event Venue.
32. Are the meeting rooms equipped with audiovisual equipment? Yes, all rooms are fully equipped with modern AV technology.
33. Is Wi-Fi available in the meeting rooms? Yes, high-speed Wi-Fi is available throughout our meeting facilities.
34. Is there a dedicated space for welcoming groups? Yes, we have designated areas specifically for group arrivals and receptions.
35. Do the meeting rooms have natural daylight? No, our meeting spaces are designed with professional lighting systems suited for presentations.
36. What are the rates for seminar packages? Please contact our events team directly or consult our digital brochure for customized tariffs.