Hotel Services

Hotel Services


Cover Every Possible Need

Reflecting Crete’s renowned hospitality, Ostria Resort & Spa is dedicated to offering outstanding services and facilities aimed to cover every possible need and ensure a unique and memorable holiday experience. Our well-trained friendly staff will provide you with undivided attention and happily attend to your personal desires to make your stay as satisfying and comfortable as possible.

  • EXPRESS CHECK-OUT SERVICE

    If you can pay with credit card, you may use our Express Check-out service to avoid waiting time on your departure day. To use this service, please contact the Reception, the latest one day before your departure, to fill in the relevant form.

  • LUGGAGE

    Please contact the reception the day before your departure to arrange your luggage pick up time on your departure day. Luggage storage facilities are available at the lobby area.

  • SECRETERIAL SERVICES

    The following services are available at the reception area free of charge:

    Computer use, Printing, Fax and Photocopying within reasonable limits. A tablet or laptop can be delivered at your room upon request at the Reception.

  • SLEEPING PILLOWS

    Your bed is furnished with 100% cotton pillows. An additional set of softer pillows is available in your in-room closet.

  • LUNCH BASKET

    Food or breakfast in special packages, if requested.

  • BREAKFAST

    Breakfast is served in the hotel’s main restaurant ORION from 07h30 to 10h 45. Earlier service is available by request; please advise the reception the day before. Breakfast is included in the room rates. Breakfast can be served in the room at extra charge.

  • ROOM SERVISE

    24h.

  • PARKING

    Δωρεάν πάρκινγκ 24 ώρες. Παρέχεται υπηρεσία valet πάρκινγκ.

  • LAUNDRY & IRONING FACILITIES

    The hotel provides a self-service launderette (coin operated) with washing machine and dryer. Operation charge: 5€ per wash & 5€ to dry. Iron and iron board are also provided in the launderette free of charge.

  • Turn-down Service

    A maid visits your room in the evening to prepare it for your night sleep. (Towels are replaced, room is refreshed, and bed linens are turned down for sleeping). Should you require additional towel replacement during the day please contact the Reception.

  • OPEN MOVIE THEATRE

    A giant screen displaying the daily activities at the resort as well as a selection of entertaining movies is placed at the Pool Restaurant THEATRO area.

  • FAMILY ACTIVITIES

    If you would like to organise some activities with family and friends, check the everyday animation program. Please check the information board at the lobby area for the daily activities.

CONCIERGE & GUEST SERVICES

  • Express check-out 
  • Luggage transfer from/to parking
  • Sleeping pillows / pillows Selection
  • Check in /out
  • Wake-up calls
  • Bus & Taxi arrangements
  • Boat transfers
  • Private sightseeing guided tours
  • Airport transfers
  • Ticketing & Travel services
  • Celebrations & Special Occasions planning

SECRETARIAL SERVICES

  • Laptop/Tablet use
  • Fax services
  • Black & White / Colour Digital Printing & Copying
  • Computer use
  • Print directly from USB drives
  • Courier services
  • Packing Services
  • Luggage Shipping

RESORT FACILITIES

  • Free Wi-Fi Internet
  • Rent a Car Desk
  • Boat Trips & Cruises
  • Laundry & ironing facilities
  • Kids menu & Special dietary meals
  • 250m long pebble beach
  • 6 swimming pools (1 strictly for adults and 1 for children), and a thermal indoor pool
  • Sunbeds & umbrellas
  • Water Sports & Scuba Diving Centre
  • Kids &Youth Clubs
  • Chapel
  • Parking
  • Luggage storage room
  • Cash Withdrawal Machine (ATM)
  • Post Office
  • Baby sitting
  • Doctor’s clinic / General Practitioner on call Service

FAMILY

  • Children’s Pool 
  • Kids Club & Playground
  • Youth Club 
  • Baby Chairs 
  • Children Toilet-seats 
  • Cot beds
  • Babysitting (on extra charge)
  • Tennis Lessons (on extra charge)
  • Animation activities